in order to comply with distance selling regulations anyone who pays a deposit or full payment online has the right to cancel their purchase.

the following cancellation terms apply.


You have the right to cancel your order within 7 working days, starting the day after you receive your puppy. Weekends and Bank Holidays are not classed as working days. If you wish to cancel your order you must tell us via a durable medium, email, letter or fax is acceptable, a phone call is not acceptable. If you send us this cancellation in the form of a letter we strongly advise you to send it via recorded delivery, as proof of posting is not proof of receipt. Whilst puppies are in your posession you have a statutory duty to take care of them. The cost of returning any puppies to us, if applicable, must be paid by you and we would advise you to use a trackable delivery system. Once puppies are returned to us in an acceptable condition we will issue to you a refund within 30 days.where the puppy fails to comply with the sale of goods act regarding description,fitness for purpose and satisfactory quality then return costs will be met by ivy leaf kennels.